Frequently Asked Questions
Find answers to common questions about your Biltmore Shop experience
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it's placed?
Orders are processed quickly. Please contact our support team within 1 hour of placement to request any modifications.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are my personal details secure?
Absolutely. We use industry-standard SSL encryption to ensure your personal and payment information is kept 100% secure.
What should I do if I receive a damaged item?
Please contact us immediately at [email protected] with photos of the damage, and we will arrange a replacement.